After you log in, every order you placed has its own tracking page.
See which step your order is in, from Pending to Completed.
Your total, what you have paid, and the balance that is left.
The front and back of the design you ordered, and the details you gave.
Your delivery address, and the Lalamove delivery fee once it is ready.
Every order moves through these steps. Here is what each one means.
We received your order and it is waiting for our team to start. You can still cancel it at this step, and any payment you made is refunded.
Our team is preparing your layout using the details and design you gave. Once this step starts, the order can no longer be cancelled.
Your order is being printed and made.
Your order is finished and is being checked and packed. For delivery orders, the Lalamove delivery fee is added here.
A Lalamove rider is bringing your order to you. For pickup orders, this step means it is ready to be picked up at our shop.
You have received your order. Thank you for choosing Happy Queen's Crafty House!
The order was cancelled. If you already paid, the amount is refunded to your GCash or PayMaya.
The words you will see in your payment summary.
You pay part of the total (usually half) when you place the order. The rest is paid when you pick up or receive your order.
You pay the whole price of the product when you place the order.
The part of the product price that you have not paid yet.
Charged by Lalamove for delivering your order. It is not part of your down payment or full payment. We add it when your order is being packed, and you pay it online.
You can cancel an order only while it is Pending. If you already paid a down payment or the full amount, it is refunded to the e-wallet you used (GCash or PayMaya). Once our team starts working on your order (In Design), it can no longer be cancelled. A refund may take a few days to appear in your e-wallet.
Yes. You need to log in to place an order, and your orders are shown on your own Track Order page. This keeps your order details private.
Every order gets a number like HQ-1001. You will see it right after you pay, and in View Order once you are logged in.
Please message us on Facebook or send us an inquiry from the Contact Us page. Orders that are still Pending can be cancelled by you in View Order.